SS
Sylvia S
1 reviews | Active since Nov 2018
26 Nov 2018, 14:26
NOT ADHERING TO THE FICA RULE ' TREAT YOUR CUSTOMER FAIRLY'
Refer to my previous complaint - on the staff member who DID NOT advise me on the interest applicable as well as implications. I received a call from FNB complaints department and thereafter Bheki (said he is the manager of the branch on Republic, all he said " I am sorry for the manner in which you were treated ' no solution... no way keeping the client happy... no offer of refunding me the HUGE INTEREST that was taken from account, all because of this employee at FNB.
I will now take the next step to go to the Bank Ombuds
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
26 Nov 2018, 16:10Good day Sylvia Segers,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Points of Presence and have requested that they be in contact with you..
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Nov 2018, 16:10
Official
Good day Sylvia Segers,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I am disappointed to hear that your previous complaint had not been resolved. I have escalated your comments to FNB Points of Presence and have requested that they be in contact with you..
The reference number is ***NF.
Regards
Hello Peter Complaints Team
*** (option one)