KM
Kerry M
1 reviews | Active since Jan 2012
13 Sept 2019, 20:37
Not acceptable
My card was an act of ***** Sunday 2 weeks ago. By some miracle I managed to get through last week to be told I need to wait 10 days. I have tried to get through for 2 days and all I get is,"we are experiencing high call volumes" no one gets back to you as to what is happening. Why am I paying private banking fees?! For what? How can we help you is an absolute joke!
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
14 Sept 2019, 08:24Good day Kerry,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
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FNB (First National Bank)'s reply14 Sept 2019, 08:24
Official
Good day Kerry,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***.
Regards,
Hello Peter Complaints Team
***
KM
Kerry M's updateReviewer Update
16 Sept 2019, 10:29When will that be?! Tried again this morning with the ***** number and just on hold all the time. It's a nightmare
KM
Kerry M's update16 Sept 2019, 10:29
Reviewer Update
When will that be?! Tried again this morning with the ***** number and just on hold all the time. It's a nightmare