1 reviews | Active since Oct 2011
π‘π‘Not Able To Use FNB Credit Card At Any Local Bank's ATMπ‘π‘
π‘π‘π‘π‘π‘π‘π‘π‘ I have called in so many times regarding this problem, I even visited the Centurion branch. No one is able to help me and resolve the issue, there is also no willingness from FNB staff to resolve the issue. FNB keeps on blaming everyone else except themselves and refuse to take responsibility. My FNB credit card only works at FNB ATMs for cash withdrawals. I can't use the card at any other local ATMs, I have tried all other local banks' ATMs. The transaction keeps on being declined and then I receive an inContact SMS and e-mail from FNB with the following: "Dear valued customer β’ FNB - Transaction declined due to the foreign expenditure limit being exceeded. Please call **********. Card ..****. 23JUL 19:40". This is ridiculous!! The issue has been ongoing for almost a year and I have almost missed flights at the airport due to FNB's ATMs being offline and me not being able to withdraw cash from any other local bank's ATM to pay cash for luggage wrapping. STOP blaming other banks and their ATMs and giving me some nonsense answer that the issue is the other banks that are putting it through as an international transaction. This has never been an issue, no local bank would put a local withdrawal through as an international withdrawal. Why is there something like a foreign expenditure limit, this limit should not exist on my card? And why is it being triggered whenever I use another local bank's ATM? All my friends and relatives that bank with FNB are able to use their credit cards at other local bank's ATMs - but when I try at the exact ATMs that they used my transaction gets rejected. I have called the number in the SMS and e-mail, I have even called FNB Credit Card, no one is resolving the issue. Effectively FNB credit cards can't be used at any other local or international bank's ATMs - THIS is what the FNB agents keep on telling me, how on earth is this possible. Never in my life have a heard such utter horse ****. I have reached the point where I will just move my accounts to another bank, I am sick of this.
1) Why can't I withdraw funds from any other local banks' ATMs besides from FNB ATMs?
2) Why is there a foreign expenditure limit on my card, this is complete nonsense as all my POS transactions, local and international and online transactions, all work fine?
3) Why do the call centre for the number mentioned in the inContact messages, not have any clue what the message means or how to resolve it, and why do they keep on blaming all other banks?
I again tried withdrawing funds form a Standard Bank ATM last night using my FNB credit card, again it was declined with the same message.
This is ridicilous!!!!!!!!!!!!!!!!!!!!!!!!!! π‘π‘π‘π‘π‘π‘π‘π‘π‘π‘π‘
