1 reviews | Active since Jan 2018
NOT ABLE TO GET MY MONEY BACK
I mistakenly transferred some money into a wrong account(my own account which I cannot transact from).
I've wasted a lot of money trying to speak to FNB about it but I'm being sent from pillar to post. Call Center agents put me on hold for more than 30MINUTES.
Hello aphanelerato123 ,
Thank you for bringing this matter to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello aphanelerato123 ,
Thank you for bringing this matter to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***