Not able to do an international bank transfer via FNB online banking

Dear FNB, I have been in contact with different departments of your customer service (Forex, Social Media and Mybranch Desk) for over 6 weeks now in order to be able to do an international bank transfer via FNB online banking. It is still not working. I have stated several times that I am currently abroad and very urgently need to transfer funds into a German bank account. The last email I have received from your customer service was on the 27th of December (if you do the math, 10 days have passed since then. 10 days!). I am seriously starting to wonder if you want to keep me as a customer and what the banking fees I pay every month are actually used for?! I am asking now for the last time to please fix this issue. You call yourself "First" National Bank - I expect you to treat your customers accordingly.