Not able to close account

FNB is *********** and can't manage FICA!<br> <br> 17 April 2015 - <br> First list of required documents<br> First notice of account freezing if not complying before 21 April 2015<br> 21 April 2015 - Submitted first batch of info consisted of 3 emails. I asked for the sample mandate or resolution that would satisfy them. (Which I never received)<br> 24 Apr 2015 - Second list of required documents<br> Submitted documents without response<br> 26 May 2015 - I received an SMS stating that my account is frozen.<br> 27 May 2015 - Sent to be unfrozen<br> Later - Bongiwe sometime gave me another verbal list of more outstanding documents and refused to email it to me.<br> 1 June 2015 - I submitted more information on the alleged wrong address of a trustee. No reaction<br> 13 June 2015 - Visit Centurion Branch. Wrong details updated. The system also does not reflect the submitted data.<br> 20 June 2015 - Visit Centurion Branch again to be informed that I can't close the account until the Fica hold has been lifted.<br> The Fica department did not even process the documents that were submitted and scanned by the branch on the 13th of June.<br> Bottom line: I can't get the FICA sorted out because of incompetence. I can't close the account due FICA