NOT a "World Class Bank" anymore!

I live/work abroad, FNB was made fully aware of this before I left SA.

Recently, I desperately required to upgrade my current online banking profile to accommodate my savings profile.

To date, there has been ZERO response from the correct departments.

Why is this process taking so long for someone to reach out to me for the upgrade? I used to view FNB as a "World Class Bank" - my sentiments now differ.