Not a nice experience

I was at Fnb to enquire about a bond and to inform the bank about a bond originator that is not acting in the best interest of the bank.The customer manager was not interested to help me and had a bad attitude and very unfriendly. I had to correct her 5 times on Fnb products which I feel she should know about. I told her I am not happy as I had to try and get her to check things for me and to help me, earlier the day I was at Absa and they were very helpful. This is the second time I was in this branch and I hated it, first time I was in this branch wanted to go back to Absa and today again.Fnb has clients based on their products not based on client service.I did bring this under the managers attention but he felt she might have an off day.I am sorry if you the customer manager you don't take your off day out on customers I also felt like the manager was not going to sort this out with this lady.He took my paperwork to help me but this unacceptable. I am busy convincing my husband to move back to absa who knows how to deal with public. I would like to know what was done about this. Yes we might not earn enough to be dealt with respectfully but I am sure Absa will see value in us