HJ
Howard J
1 reviews | Active since Mar 2009
08 Sept 2020, 09:25
Not a happy vlient
I am really not a happy customer at this stage. Did an online purchase but due to no stock/service I immediately contacted FNB through the secure chat on the app and cancelled the payment and that was on the same day and requested that this payment gets stopped on FNB's side as well. Two days later I actually also phoned the ***** department and told them why I did stop and requested payment be cancelled, but THIS WAS TO NO AVAIL. The money still got paid and after a month now I am still only getting "will get back to you" when I queried the outcome. I am upset as I did CANCEL the payment and FNB actually still allowed the money to be deducted and refuse to give me my money back due to their negligence.
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Replies (2)HJ
Howard J's updateReviewer Update
08 Sept 2020, 12:46 Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
Above is typical on what I keep getting is that "feedback" will be supp****,
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
Above is typical on what I keep getting is that "feedback" will be supp****,
HJ
Howard J's update08 Sept 2020, 12:46
Reviewer Update
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
Above is typical on what I keep getting is that "feedback" will be supp****,
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
Above is typical on what I keep getting is that "feedback" will be supp****,
HJ
Howard J's updateReviewer Update
10 Sept 2020, 08:59Oh yes still nothing as the bank still has not returned to me on why they allowed the money to be deducted after I cancelled it via the secure chat on the app and why they still have not refunded me.
People should now start to be very weary of FNB as they seem to slip down the ladder of being professional by not doing the correct/legal thing by reimbursing me my money plus interest as they were at fault. :(
People should now start to be very weary of FNB as they seem to slip down the ladder of being professional by not doing the correct/legal thing by reimbursing me my money plus interest as they were at fault. :(
HJ
Howard J's update10 Sept 2020, 08:59
Reviewer Update
Oh yes still nothing as the bank still has not returned to me on why they allowed the money to be deducted after I cancelled it via the secure chat on the app and why they still have not refunded me.
People should now start to be very weary of FNB as they seem to slip down the ladder of being professional by not doing the correct/legal thing by reimbursing me my money plus interest as they were at fault. :(
People should now start to be very weary of FNB as they seem to slip down the ladder of being professional by not doing the correct/legal thing by reimbursing me my money plus interest as they were at fault. :(