Not a happy customer!

I had a personal loan at FNB and settled it on 21 Oct. An email was received from FNB stating that a debit order mandate was canceled. I did a secure chat to request a paid up letter and they sdvised that it would be loaded to my profile after 3 days...still nothing after 4 days.

Yet the money is still deducted. I started a secure chat and I've been transferred from department to department 4 times! One of which stated that I should pay R50 for the reversal of MY MONEY. FNB's incompetence is beyond my understanding. Now I have to fight to get my own money back. How ridiculous. Also, after the last transfer, the chat has just been laying there for the past almost 20 minutes with nobody assisting.

And I've only been a customer for 2 years with many other things that also took place. And I'm already wanting to leave... I have the names of the employees but I'd rather not. POPIA and all...