Not a happy client...

My business account is reflected as frozen, after investigation a client made a payment or a "hacked" payment was made from his account to our business account. Therefore not a matter of our business account being hacked or authorised a transaction. We are now blocked and as this company release payments to SARS we have strict due dates. Various calls and emails with no assistance, other than sorry you have to wait as no one has been assigned to the case. This is a business account and we could potentially now face penalty and interest charges from SARS. Will FNB fund the penalties?