Not a happy client

I called fnb on 2023-06-21 spoke to agent by the name of alternate to donw grade my credit card I was told it will take 5 working days OK cool on 2023-06-27 Mpho Mokena called me to ask what was my request about I told him I want them to down grade my credit card to my surprise I am told by Pindi on 2023-06-28 that mpho closed my credit card account money was debit in my account to close the account I did not yell mpho I want to close my account not a happy client