WD
William D
1 reviews | Active since Jul 2018
21 Feb 2019, 09:31
Not a good start with FNB
Can someone please get back to me on where my overdraft is?
It's been 5 days now.
I have provided the approved quotation reference number in a private message.
I cannot believe it takes this long to advise a customer.
Please respond via email as soon as you can.
Helpful (0)
Replies (4)0
Replies (4)WD
William D's updateReviewer Update
21 Feb 2019, 09:34I just want a proper answer that is all...no one is getting back to me....
WD
William D's update21 Feb 2019, 09:34
Reviewer Update
I just want a proper answer that is all...no one is getting back to me....
FNB (First National Bank)'s replyOfficial
21 Feb 2019, 10:26Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your previous complaint and noted that you were advised to visit a FNB branch closest to you to raise another application as the previous application was incomplete.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your previous complaint and noted that you were advised to visit a FNB branch closest to you to raise another application as the previous application was incomplete.
Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply21 Feb 2019, 10:26
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your previous complaint and noted that you were advised to visit a FNB branch closest to you to raise another application as the previous application was incomplete.
Regards,
Hello Peter Complaints Team
*** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
I have reviewed your previous complaint and noted that you were advised to visit a FNB branch closest to you to raise another application as the previous application was incomplete.
Regards,
Hello Peter Complaints Team
*** (option one)
WD
William D's updateReviewer Update
21 Feb 2019, 10:34So how can the application be incomplete, if everything was approved? Does not make sense at all.
Why must i go to the branch, if you guys offer this on the app.
Just another way to inconvenience the customer.
If the things is incomplete, please make sure that you cancel the incomplete application. I don't need the overdraft anymore.
I was just scared it was linked to my someone else's account.
WD
William D's update21 Feb 2019, 10:34
Reviewer Update
So how can the application be incomplete, if everything was approved? Does not make sense at all.
Why must i go to the branch, if you guys offer this on the app.
Just another way to inconvenience the customer.
If the things is incomplete, please make sure that you cancel the incomplete application. I don't need the overdraft anymore.
I was just scared it was linked to my someone else's account.
WD
William D's updateReviewer Update
21 Feb 2019, 10:35Next time don't offer things on the app, but you always need to run to the branch to get it fixed.
Then you better off just going to the branch.
WD
William D's update21 Feb 2019, 10:35
Reviewer Update
Next time don't offer things on the app, but you always need to run to the branch to get it fixed.
Then you better off just going to the branch.