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Stephanie S

1 reviews | Active since Nov 2012

07 Feb 2017, 09:50

Not a customer with them but they have muliply profiles for me

<p>I have spent my entire morning trying to find out why I have so many profiles with fnb as I have never banked with you yet you now that I app**** for a credit card Im unable to obtain it due to multiple profiles. Please can this be sorted out, this is unessacary hassel on my part.</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply07 Feb 2017, 10:00
Official

Good Day

Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

Kind regards

Daffnie Govender

Complaints Resolution

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Tel number: *** (option one)