Not a Bank, Just Another ****

For the second time, I've visited the FNB branch in Tygervalley to close my Premier Checque account. For the second time, I've been turned away because they couldn't help me.

On the first try, I stood in the queue for an hour only to be told at 4 PM that "the tellers close at 4 PM".

The second try, I got in but wasn't sent to the tellers? No, this time a service desk agent. Which after running around told me that she can't help me because my account is "Risk Level 3". She couldn't tell me why (I have no bad credit, nor credit with them) or how long it will take to get the account level lowered. She did say she'll send an email with me in CC and then ask them to do so. Now a few hours later, I still haven't received an email.

For a bank that claims their slowness is due to COVID protocols, I am shocked at the fact that they

1. Make people stand in a queue for hours, then 2. Tell them "sorry, we can't help, come back another time"

So at the end of the day, while FNB tries to figure out how to be a bank and close an account, I accrue banking fees each month.

This bank charges astronomical fees for very ****py service. So FNB, when are you planning to make it so that I can close this account? Or should I just stop paying and wait till you hand me over for non-payment?