Northgate ATM deposit

Popped into Northgate Mall on Monday to deposit a sizable amount of money at an ATM. All went swimmingly until it told me to place my money into a slot that opened up. In went the money, into what looked like some kind of a tray. There appeared to be no apparatus to receive and count my money. The ATM said do I want to continue with the deposit? And then summarily cancelled the deposit. A security guard came to me and said I should go into the branch and fill in a claim form. My thinking was to start a deposit transaction again, and when the slot re-opened, I would reach in and fish my money out of this devil thing. Then a voice inside or behind the ATM said I must go and fill in their form and the ATM then closed and I could hear someone tinkering around in the place my money was situated, inside this blasted ATM. I filled in their form. They have phoned me a couple of times to say my money is safe and promised to deposit it into my account. Guess what? No money, nor any deposit.