nontransparent consultants

I called the ***** department with regards an authorised transaction on my account and the lovely consultant helped me.

while i was on the call with he kept on insisting that he will cancel the card and I listen to him and before the call ended, I asked the consult that would I be billed for the new the consultant did not answer me all he said was go to nearest branch you will be issued with a new card, and he ended the call.

I went to JHB main street branch I got at the branch it was up and down the consultant took me to his desk and what is so funny he left me there for about 8 minutes I counted and went outside without saying anything to me and he came with security holding fat cakes and they went to the back office, and he only assisted me after. Isat there waiting on him to tell me about charges of the card and he did not even bother to, and I left.

few days passed by then I went to my app then boom I'm billed for the card, and I was like Haai bo kanjani because no one told me about any and i did not understand why insist on cancelling the card that I have to issue me with a new one. maybe he was rushing to make his new card target I don't know all I want us someone to make this correct as if I were told about the fee would have refuse to cancel my current card.

I am so close in closing this account shame and move to another bank.