Nonsensical service.

I lost my phone so I’ve been using my iPad as a device login in my app . Every time when I need help for the service suite on the app they’d always tell me that the device ain’t verified hence they can’t help me and tell me what I need to do on my internet banking in order to verify it and when I follow their instructions it doesn’t communicate the approval message back to the app. I’ve been telling em it doesn’t communicate they then give me a number to call and those guys are useless ain’t helpful. Today I told the lady by the name of Serisha Govender who wasn’t helpful and decided to ignore for few minutes then sent me a Good bye message without helping me further after telling her that the options she’s giving me ain’t working because I’ve tried em. This is nonsense and I’m tired of this ****!!!!!! Last years FNB was the worse bank .