Nonsensical Credit Card Application Rejection and being passed around departments because nobody knows how to help me

Today I app**** for a gold credit card which was rejected. The consultant who I spoke to only asked my salary and nothing of my expenses. When the application was rejected, the consultant did not explain why I was rejected but only that I should apply in 30 days.

When I said I wanted to appeal this decision I was passed around between departments where I was repeatedly given the incorrect information and had the phone put down on me numerous times.

I don't understand this logic at all. I'm earning enough money before deductions to meet the gold account criteria, I have an active store credit account, I have no major fixed month to month debts (e.g. mortgage) and I am permanent employee of a company.

I would like FNB to reevaluate my application with salary slip and bank statements in hand to see why I should be allowed a credit card because this process has been nonsensical at best. This has been a a terrible experience.