Nonsense service.

FNB has the worst service ever, i lost my phone. i had my app on the phone. Now i had to replace a phone and download the app. i cannot recall my login details, i been calling the bank to no prevail. they always hang up on me. Now this lady when i told her i ls t my phone on the call line, she decided to block my cards. now i don't have access to money, my debit orders are bouncing left right and Centre. i have o pay for the charges. i mam really furious as i type this.