NT
Nontombi T
1 reviews | Active since Jul 2019
05 Dec 2025, 16:56
Nonsense
There is no way that a load which I paid long time ago still reflects on my profile and on top of that when I called your call centre for paid up letter am being told to wait for 24 hours. I need this letter now God this is really unconvincing me what nonsense is this. I NEED THE PAID UP LETTER NOW GUY
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Nontombi T's updateReviewer Update
05 Dec 2025, 18:36Earlier today, I contacted your bank and spoke with a consultant named Modise Makoatsane. I was on the call for 45 minutes, simply trying to obtain a paid-up letter for a loan that was fully settled in August. Despite the urgency of my request, Mr. Makoatsane informed me that he could not assist. When I asked to speak with his team manager, he claimed that the managers were working from home and therefore could not be contacted or transferred to assist me. I find this explanation unacceptable—working remotely should not prevent a manager from addressing a client’s concern.
I pleaded for assistance, but he refused to escalate the matter. To make matters worse, at exactly 5:00 PM, he transferred me to another department, fully aware that the office would be closed by the time I called back. This felt like a deliberate attempt to avoid resolving my issue.
I am extremely disappointed by the lack of support and professionalism I encountered. It is unacceptable that clients cannot speak to a team leader when frontline staff are unable to assist. This experience has left me regretting my decision to bank with you.
I urgently request that my paid-up letter be sent to me without further delay. I expect a prompt resolution and a formal response regarding this matter.
I pleaded for assistance, but he refused to escalate the matter. To make matters worse, at exactly 5:00 PM, he transferred me to another department, fully aware that the office would be closed by the time I called back. This felt like a deliberate attempt to avoid resolving my issue.
I am extremely disappointed by the lack of support and professionalism I encountered. It is unacceptable that clients cannot speak to a team leader when frontline staff are unable to assist. This experience has left me regretting my decision to bank with you.
I urgently request that my paid-up letter be sent to me without further delay. I expect a prompt resolution and a formal response regarding this matter.
NT
Nontombi T's update05 Dec 2025, 18:36
Reviewer Update
Earlier today, I contacted your bank and spoke with a consultant named Modise Makoatsane. I was on the call for 45 minutes, simply trying to obtain a paid-up letter for a loan that was fully settled in August. Despite the urgency of my request, Mr. Makoatsane informed me that he could not assist. When I asked to speak with his team manager, he claimed that the managers were working from home and therefore could not be contacted or transferred to assist me. I find this explanation unacceptable—working remotely should not prevent a manager from addressing a client’s concern.
I pleaded for assistance, but he refused to escalate the matter. To make matters worse, at exactly 5:00 PM, he transferred me to another department, fully aware that the office would be closed by the time I called back. This felt like a deliberate attempt to avoid resolving my issue.
I am extremely disappointed by the lack of support and professionalism I encountered. It is unacceptable that clients cannot speak to a team leader when frontline staff are unable to assist. This experience has left me regretting my decision to bank with you.
I urgently request that my paid-up letter be sent to me without further delay. I expect a prompt resolution and a formal response regarding this matter.
I pleaded for assistance, but he refused to escalate the matter. To make matters worse, at exactly 5:00 PM, he transferred me to another department, fully aware that the office would be closed by the time I called back. This felt like a deliberate attempt to avoid resolving my issue.
I am extremely disappointed by the lack of support and professionalism I encountered. It is unacceptable that clients cannot speak to a team leader when frontline staff are unable to assist. This experience has left me regretting my decision to bank with you.
I urgently request that my paid-up letter be sent to me without further delay. I expect a prompt resolution and a formal response regarding this matter.