Nonresponsive ***** Department

I am disappointed by the type of service given by FNB ***** department. I reported a case on 26th October 2018. I was told I will receive feedback within 10days instead 3 weeks after that they send me an sms acknowledging the case reported. I made several follow ups seeking clarity and I was told they cannot give me a definite answer but my case has been escalated. To date I am still waiting. I even tried seeking help from the branch in Bloemfontein and they told me to call ***** Department- which is always a nightmare, you will call and be transferred from one consultant to another as if the call if free. This is very frustrating.