BN
Bimal N

1 reviews | Active since Nov 2015

17 Mar 2016, 10:45

NonRepayment of ********** Transaction on FNB Card

Hello, <br> I would like to report the poor service i am at present receiving from FNB.<br> I had *****elent transactions on my credit card on 23-02-2016.<br> <br> I called up and reported the transaction on the very minute to ***** Center.<br> <br> After our communication i was mailed a form to fill which i sent back .<br> However after this, i haven't got any response from FNB.<br> They are busy passing the bucks to one another when you call them.<br> Mostly if you lucky you speak to one of them after 30+ minutes and i have to be transferred to different departments explaining the same situation and scenario again and again.<br> In a nutshell you loose your precious hours just to be in touch with them without any single feedback.<br>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply17 Mar 2016, 11:04
Official
Hello bimal7182,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 890407.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)