JB
Jace B
1 reviews | Active since Mar 2019
26 Mar 2019, 18:17
Nonexistent "*****" team
Hi everyone,
I reported a case of *****/**** on 26 Novemeber 2018, i reported this to FNB who even confirmed numerous reports regarding the FNB account that the funds were transferred to. I have called FNB so many times trying to follow up on my dispute but they are never able to assist me, the ***** team are extremely slow and i am extremely annoyed at this point, it has been over 4 months and I am yet to receive so much as an email from FNB. I just want this matter sorted out, it is honesty terrible service. They are always able to call me to offer me increased credit limits and loans but when I actually need assistance they are no where to be found.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
27 Mar 2019, 09:45 Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
FNB (First National Bank)'s reply27 Mar 2019, 09:45
Official
Good Day,
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
Thank you for taking the time to bring this to our attention. We would like to sincerely apologize for all the inconvenience caused. A complaint has been re logged on your behalf and referred to the relevant department with *** who will investigate and provide you with feedback.
Kind Regards, Hello Peter Complaints Team *** (option one)
JB
Jace B's updateReviewer Update
01 Sept 2020, 10:33It's been almost 2 years and FNB still hasn't helped me get my money back after being de*****ed.
Apparently they want me to request a refund from a company that never really existed and has now completely disappeared off the face of the earth.
Nice one FNB, way to protect your customers. Absolutely USELESS.
Apparently they want me to request a refund from a company that never really existed and has now completely disappeared off the face of the earth.
Nice one FNB, way to protect your customers. Absolutely USELESS.
JB
Jace B's update01 Sept 2020, 10:33
Reviewer Update
It's been almost 2 years and FNB still hasn't helped me get my money back after being de*****ed.
Apparently they want me to request a refund from a company that never really existed and has now completely disappeared off the face of the earth.
Nice one FNB, way to protect your customers. Absolutely USELESS.
Apparently they want me to request a refund from a company that never really existed and has now completely disappeared off the face of the earth.
Nice one FNB, way to protect your customers. Absolutely USELESS.