None response to help

I was badley treated when i tried to close my late wifes account and to try and get bank statements to finalize the L & D Account. I was told that can you not see we are busy and that i must come back Monday as tomorrow is a public holiday.<br> <br> Asked for different paperwork on a daily basis to close account,<br> <br> Just no response to e-mail send to get help. 3 weeks later still struggling to get answers or help.