None refund for a *****ulent transaction

On the 15th of January 2024 after I received my salary, around 13:35 I noticed that some company withdraw all the money I had in my account, their ***** department called me and I opened a case. I then went to the bank to inform them of the urgency of my matter as my salary was gone and I just got paid, the consultant told me they won’t be able to reverse my money, the ***** department must first finalise their investigation. To date I have not received any call from this department and when I call them there is no answer, you will listen to that machine and no answer, mind you I have no money, my kids have not paid their transport because I have no money, the school has added more things on the stationary which I can’t purchase because I have nothing on my account, we have no lights because I can’t purchase it and no one at FNB bothers to give me call or check as to how am I doing or reverse money as I told them I don’t know this people, and did their app not notify me cause I had my card with me and this was an online purchase. Am very, very disappointed with the bank I trusted.