NON-SUPPORTIVE CUSTOMER SERVICE

Good Day

I am a long standing FNB client and the service the last few years have been questionable. The call centre staff is never available - you hold on to the line for 50 minutes to only get the phone being put down in your face due to the staff not knowing how to assist. I have been looking for support on a case I logged in June - speaking to multiple staff members NO ONE can give me an update. The call centre agents are incapable of putting me though to someone who can support. My case has been resolved - but i still don't have my money back. This is unacceptable from a bank - the communication is low and at times non-existent. I would appreciate someone contact me to escalate my issue and assist me. ***