1 reviews | Active since Sept 2009
Non sense
Good day I have requested a forex transfer since i am travelling. Nothing has happened, the status on fnb online is still 'in progress'. When i call the forex call center they dont answer. Makes me listen to music for one hour and then drop the phone. This is just non sense. I have been an fnb client for 13 years and the service is just going from bad to pathetic. Sort my issue soon. I have to travel soon.
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)
Good Day,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to the relevant department for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints
Naomi Petersen
*** (option one)