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wayneschreuder W

1 reviews | Active since Jul 2014

13 Jul 2018, 11:59

Non Secure Payments still happening in this day and age....

Un Authorized Purchases,

What a JOKE...

*****, puts me through to Premiere, Premiere Puts me to ***** and ***** puts me back to Premiere and vica versa...This happened for 15 minutes.

FNB..Please listen to my phone call and tell me how can you expect me to be happy with your service...A payment went off on my account which I did not make, Trying to reverse the payment is impossible, and everyone keeps passing the ball.

This is not my first complaint about this, I have even changed my card.

Phone me and sort this out...AND give me my money back...Because even you then started to withdraw money out of my account...Because my account went into a minus, What an ABSOLUTE JOKE!!!!!!!!!!

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Replies (3)
FNB (First National Bank)
FNB (First National Bank)'s reply13 Jul 2018, 12:19
Official

Good Day Wayne ,

Thank you for bringing this to our attention.

We acknowledge your complaint.

It has been routed to Premier banking to investigate and provide resolution.

Feedback will be provided shortly.

***

I do apologise for any inconvenience caused.

Regards,

Client Experience Team

Email address: ***

Tel number: ***

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wayneschreuder W's update19 Jul 2018, 18:27
Reviewer Update
Yes, it happened AGAIN right now. For more than double the previous amount? Can you please REFUND me my money, and send me a brand new Platinum Cheque Card? This is unacceptable!!!
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wayneschreuder W's update13 Aug 2018, 16:08
Reviewer Update
STILL NOTHING....I HAVE EVEN MADE A CASE AT A BRANCH. IT HAS BEEN 21 WORKING DAYS AND YET I HAVE NOT SEEN OR HEARD OF ANYONE FROM FNB?