Non responsible to ***** case

On the 28 of February 2020, I made a payment to Hendricks Second Hand Shop was purchasing mens coats. The supplier did not deliver my coats till today.

On th 10th of March 2020 I approach fnb to assist me by recall the payment, firstly I was given incorrect form to fill after 3 days I was given the correct forms. After 3 day of resubmitting the form with no response I called the bank for update and I was referred to ***** department. The lady attended to my case very well and gave me case reference is *** and told me that an investigator will be calling me. I waited for the call but only received an email requesting supporting documents and forwarded the documents as requested I've been emailing *** to try to get update, he is not responding to my email. I submitted a complaint to fnb which I was told it will be responded to after 48 days its been a week now. I called the reversal department which I was told they did not get the forms and I resubmitted them. And now I am told my request does not belong to them and they send me back to the ***** department where I am not getting any assistant.

I don't know what to do any more I am worried about my money. I am not requesting fnb to give me back my money but to try to assist me in getting my money. But I dont thing they are willing to assist me and I am regretting banking 2iyh them.