non response to problem

<p>An entire month ago I sent an email to the forex division regarding a problem I. Almost immediately a computer generated response confirmed my email and promised that someone would contact me within 48 hours. I have subsequently repeated this process no fewer than 4 times and have still not been contacted. The call center line puts me on hold for a ridiculous amount of time. This is totally unacceptable from FNB, maybe they should spend more time actually looking after customers than silly ad campaigns looking for new customers!!!</p>