non response from call center and advisor

Been a client of FNb since 1994. A month ago, I opened an Ashburton investment account via fnb. They used my wrong cellphone number. I cannot get access to my investment account because of that. I have sent Change of Static details forms and and contacted both financial advisor and ashburton. Both have not responded. more than 11 days later.<br> Further I was charged a Money Market Fee which was not disclosed by financial advisor.<br> In 2015, we still struggle with transparency in financial services. Highly Disappointed and looking for alternative.