Non-response and blank emails

Good Day

When I took out my home loan, I was advised that I have an accidental death cover with you and have an email which confirms the same dated 10 March 2020 addressed from FNB Home Finance. The number given at the signature no longer works and I was on the line with several of your call centre staff on 19 November who were unable to trace this product on my profile.

After being transferred from one consultant to another I eventually spoke to an insurance consultant who stated that as it is a benefit and not going off as a separate amount she cannot find it and advised to communicate with Home Loans

I contacted home loans where I spoke to another consultant who stated that no such cover exists & she advised to send an email. I sent an email to the *** address where I received a response requesting my ID number & home loan account number on 19 November and I responded on 20 November with the details.

I have not heard anything since even though I have sent follow-up emails on 25 November, 30 November, 1 December and again on 4 December which have been auto-rep**** with a blank email.

Can I please get feedback on my matter as this is becoming increasingly frustrating!