Non Res Centre - EPIC FAIL!!
<p>In 2015 I formally migrated from South Africa... no need to ask why. When filling in the endless documents needed for this process I recieved no help from FNB as nobody knew how the form was to be filled in. Anyway eventually I was informed in August 2015 my account had become an emigrant blocked account. This is when the problem started!!! Now everytime I want to make do a transaction on my account I have to email the Non Res Centre. This usully leaves me hanging for a week for a response. I then get asked to fill in ANOTHER document.... each time to be stamped by a solicitor and couriered. This time I waited a month for a response and still have not answered a vital question regarding a renewal of my card. No response regarding the card and then no monies a month later becaue they want me to fill in a form I have already filled in. I refuse to do so. They must go to Cresta branch and ask those fools where is my paperwork. I am absolutely infuriated!!!!!! I have the right mind to come to South Africa and disinvest my money so I do not have to deal with this incompetance which I pay the equivalent of E10pm. In Ireland i pay E12 quaterly for service charges for excellent service.</p>
Good day Ms. tacey deniese benney
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
Good day Ms. tacey deniese benney
Thank you for bringing this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
