1 reviews | Active since Apr 2012
Non-replacement of expired Credit Card
FNB contacted me about two weeks before my Credit Card was about to expire to inform me that they will ensure that I have my replacement card by the end of that week. The card expired 12/17 and I have still not received my card by the 5th of January 2017. MrD contacted me once but I couldn't answer. I called their contact centre twice - got no answer and I've not received any further communication from MrD nor FNB to ensure that I've received my card (which I haven't). The MrD reference number is ********** 4566.
Good Day Ajcloete ,
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***
Good Day Ajcloete ,
I have logged a formal complaint on your behalf. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Complaints Resolution
Daffnie Govender
Tel number: ***