non payment of my reversal amaount

on the 25 September 2015 , i got a debit order notification that hotel express debited R1795, I imediatley called FNB telephone banking and they told me it has not yet show on the account , i have to call the on 26 September 2015. I did call them then they sent me a form for cheque and debit card authorization reversal form of which i did fill in then sent it on the very same day, i was told after 7 working days starting from28 September 2015 until 06 October 2015 they will refund me , after 5 working day i called to ask how far they told me i will have to call them again after 06 october 2015 if the money is not reflecting, then which idid, then they told me that after 7 working day thats when the investigation of my reversal will begin then i was angry because they told me that after 7 working days i will egt my money, now they telling me that i swiped my card for thisa transaction,at that time of the transaction i was at work and why do they tell me now not from the first tym, they cancel my card and forwarded my query to ***** depatment they said it will take another 7 working day, i need my money very urgent i need to pay my child school fees, asap not a happy customer.