NON PAYMENT OF FUNERAL POLICY

I opened fnb funeral cover last year at bank city for me and my granny and fnb started debiting my account. the 5th of September I went to clearwater mall to submit my claim for funeral, they requested a death certificate and ID and was told to wait for call from the call centre and claim will be processed within 48hrs, no one called me until I called them on Tuesday the 8th and was advised they need a notice of death from the funeral parlour, got the documents and submitted back to clearwater mall and still no one calls me from the call centre.Thursday the 10th I called then the consultant advised me without explaining that they need an affidavit from the police station confirming what I told the consultant at the branch, was so confused now, went to clearwater mall and asked for the manager who called the call centre and she was told the is a problem with the date of birth registered on the forms and the date of birth submitted as they cover peoples prior to 65 and my granny was already over 80 by the time of taking policy, I explained that was never explained to me.I got the affidavit , claim was rejected and was told I will get premiums money and no one called me, PATHETIC