JM
Jeniffer M
1 reviews | Active since Jan 2020
29 Jan 2020, 11:17
Non payment of funds to inactive account
I deposited money via EFT from my capitec account into a FNB closed account on 24 January 2020. I phoned FNB to find out if there's anything they can do and I was told that the money will bounce back into my account. However, I still have not received the money into my account. I believe that the money did not bounce back into my account because there is not proof of that.
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Replies (1)FNB (First National Bank)'s replyOfficial
29 Jan 2020, 11:52Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply29 Jan 2020, 11:52
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
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