1 reviews | Active since Mar 2022
Non human the robot bank !!!
The non human corporation that’s to scared to let their customers talk to them, so my phone is a very busy peace of equipment that hangs on my ear like bad rash, so app**** for a home loan with FNB, approved docs signed and the person that helping us phones then I am busy on my cell, I get and make about 400 phone calls a day. No jokes!! So according to the agent we didn’t sign one of the pages which was and sent twice, now I want to speak to this person but for some stupid reason you can’t phone the sales team at fnb they have to phone you. Why????? Has it become so tech orientated that we not allowed to call and speak to someone at my service provider?? Why has the corporate companies become so scared to talk to their customers, if my phone is busy and I want to call back why do you make it impossible??? O maybe because if we do want to ask a question they do dam scared that we just might find out what a big **** these companies are running, why has customer service in this country become a pain to big business. I come from the BOB card era, 14 or so I had my first card “ FNB “ now almost 45 I have released what a pain it has become to get service from my bank, even working with a personal banker ( major DS ) this person cant even give you good sound financial advice, FNB you have become UN-HUMAN *****sters of the customer service word scarred little company with little to non basic service levels. You guys need a swift kick in the head!!! People if you still want to inter act with a real person don’t bank with this company, not sure there is a company left in SA with good old customers communication or service. Not much left moving my 2 home loans to another company ASAP. Good luck scared little bank !!!
