Non exsistant Customer Service

I have been a customer with FNB since 2008. but the last two years there has been absolutely no customer service. The call center staff cant help you unless its somewhere on their script and if they cant find it on there then they randomly transfer you from department to department until you get fed up and hang up. then you try and call their complaint department. Apparently there are so may complaint that they cant even get your call within a reasonable time. And they dont respond to the complaint emails...EVER. and if you think someone will actually call you back to try and help. HAHAHA. Nope time to move to African bank. Also been with them for years... nothing but a pleasure. they actually value their customers enough to deliver customer service without the "Value added service fees" like FNB does