Non existing service on Just For You message history

Why do we also have to turn to Hello Peter to any response from our service providers. Why cant the customer care services not resolve our problems, queries and issues. Maybe they are not competent or trained well enough to be able to do the job. I wrote a review last week about non service about FNB and today I can move from 1 to two stars. I am still waiting for my history on my FNB banking App from the "Just For You" messages that are sent to us the app. I need that message history form the Just For You Messages from May 2024. In my previous review I did request it but to no surprise only half my querie was sort of resolved. FNB, do you want to keep your customers? Please assist with my needs.