Non existing service from private banker

<p>I have a private banker or rather, i do not have one. But i do pay for the services. My private banker Nabila chose to ignore my requests for help. I sent her an email and then called her to make sure she got my email. She told me that she would look at my mail and come back to me. That was early on Monday. I sent a second mail on Tuesday requesting her to put me in contact with anyone that can assist. Again i was ignored. Now I still need help but don't know where to go for promised help from FNB. Its not pleasant to be ignored when you pay for service that do not exist. At this stage i am irritated enough to move to another bank after more than 30 years</p>