NON EXISTING SERVICE FOR PRIVATE BANKING CLIENTS

I wrote an email on the first of November to enquire on entries on the cheque account. Since then I was called 5 times by different people to tell me that they CAN'T help me, but they will get someone to help me!!!! HONESTLY??? I am beyond fed up. The service is NON EXISTENT!! How is it possible that you call me to tell me you can't help me, because it is not your department. WHY BOTHER TO CALL AT ALL? This is not the first enquiry that goes without solving. FNB, HOW CAN YOU HELP ME?? Rather, how can you NOT help me it seems... Me and my wife have about 10 accounts with you!! NO MORE