1 reviews | Active since Jan 2017
Non existing service at a First National Bank
<p> "How can we help you" WOW what a load of BS!! </p> <p>You have taken away the PERSONAL factor and replaced it with cold, uncaring, you are wasting my time people, forgetting that we all pay your service fees, Intefest rates and ultimately your salaries... Without our custom just where would you be. I am told my revolving loan is no longer revolving. Funny as I have not missed a payment in the last year. I may have missed the payment date as I get paid at differnt times but I have always ensured the payment IS made. I am penalised and told I am a high risk as a result. Perhaps you should take the time to get to know your customers like you used to, instead of treating them with contempt for Seemingly interrupting your day... How dare you tell me that I can not change my bank because of my revolving loan - that I Have to Have my income coming to FNB. After Probably close to 30 years of you earning money off me, it is indeed time to change...!!!!! </p>
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
