NON-EXISTING SERVICE AND PORTING ISSUES

Good day,

I opened a new contract with another provider and requested that the one number be ported to the new provider. This request was declined. When enquiring I was told about a 30 day notice period.

As I have a month to month contract that is paid in advance I do not understand the logic.

However there is valid reasons for moving as up to now the service and signal provided by FNB has been terrible or non-exist.

Bearing in mind that I have two Month to Month contracts and I have now decided to cancel both. I feel this platform to the best way to communicate this as I will have proper record of the cancellation request.

Please bear in mind your own Terms and Conditions: 5.10. Mobile Number Portability 5.10.6. In the event that you Port-Out your Phone Number, the provisions of the Mobile Number Portability Regulations will apply. 7. Notifications 7.1. FNB Connect will use all reasonable endeavours to notify you of events occurring on your account, including but not limited to, your balances prior to it running out, the Subscriber Usage Limit being reached, migration requests and SIM Swaps, however, FNB Connect will not be liable for any delays in notifying you or not notifying you at all. You will remain liable for all Charges incurred by you. (Never happened) 7.2. Customers may be notified by SMS or email of the events referred to in clause 7.1 above. 7.3. Please note that these notifications are service notifications and Customers may not opt out of these. 10.3. Customers will receive a Bill for use of the Services and, if applicable, a separate bill for their Mobile Device, if this has been subscribed to through FNB. 10.4. Debit Orders: 10.4.1. You hereby authorise us to collect monthly instalments via debit order from your linked FNB cheque account on an agreed date to, or soon thereafter. The first instalment date will within 48 (forty eight) hours of activation of SIM card. Should the payment day fall on a Sunday or public holiday, you authorise us to debit your account on the previous processing day. Should there be insufficient funds in the linked account, FNB may electronically track your account and continue presenting the instruction for payment until you satisfy the payment instruction. In the event that your account is in arrears, you authorise us to present the instruction for payment to collect the arrear amounts. The sum of the payment instructions will never exceed your payment obligations. Subsequent payment instructions will continue to be delivered until the payment obligations have been met or until you cancel this Debit Order Authorisation. The authority and mandate may be ceded or assigned to a third party only if this agreement is also ceded or assigned to the third party. This authority and mandate may be cancelled by you or us, however, such cancellation will not cancel the agreement and your payment obligations. 10.5. We will send you a monthly Bill either via email or you may access your Bill through the FNB digital channels. We reserve the right to change the billing period at any time, with notice to you. It is your responsibility to ensure that the email address provided to us is correct and updated at all times, in order for you to receive your Bill monthly. In the event that you do not receive your Bill, you must contact Customer Services. (NEVER OR HARDLY EVER HAPPENED) 10.7. FNB Connect Postpaid Contract Customers will be billed in advance for the Monthly Subscription and in arrears for any Usage Charges which have been incurred from the previous month. (PAID FOR MAY 25.APR 2018) 2. FNB Connect Flexi 2.1 The FNB Connect Flexi option allows Customers to enter into a month-on-month contract to consume chargeable services up to the individual Subscription Limits assigned to the Customer. 2.2 The Customer will be able to select a predefined value of their choice from voice minutes, Data and SMS to create their own package. The Customer must select at least one of the following on the FNB Connect Flexi option: - value of voice minutes allocation - value of data allocation - value of SMS allocation (COLLECTIONS OVER AGREED AMOUNTS WERE MADE ON NUMEROUS OCCASIONS IN ADDITION THAT I TOPPED UP MYSELF)

2.3 Customers will be able to make changes on predefined value of voice minutes, Data and SMS on a monthly basis. Changes will have to be made before or on the last day of the month

Please note that the move was because of my utter disappointment with FNB and my Bank account will follow the same route soon.

Regards, Hendie