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visualsolutions.sa visualsolutions.sa
1 reviews | Active since Oct 2016
06 Mar 2019, 11:07
Non-existing private banker service
I've send a request to my private banker 3 times on 3 separate days starting on the 25th of February for his assistance and explicitly requesting response via email but to date I've have no response at all.
I've logged a complaint about the non-existing service from my private banker on the 4th of March and also tried twice to follow up on my complaint but with no joy.
It is clear to me that FNB's add campaign of their private banker being available 24/7 is false advertising as this service doesn't really exist.
Helpful (0)
Replies (2)0
Replies (2)
FNB (First National Bank)'s replyOfficial
06 Mar 2019, 12:27Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
FNB (First National Bank)'s reply06 Mar 2019, 12:27
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
FNB (First National Bank)'s replyOfficial
06 Mar 2019, 12:27Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
FNB (First National Bank)'s reply06 Mar 2019, 12:27
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one