Non existent support to brand new customers

You would think FNB would try and put some effort in to assisting a new customer, but clearly they couldn't care less. Been trying to buy something on the product store now for over a week, with no success and countless escalations to customer "support" (the support is non existent so far in my opinion). Then you get agents like Kamagelo Laaka on the connect desk "support" team that closes your chats within 2 minutes when they can see you are busy typing, get connected to them again and instead of just offering an apology, you get some snarky comments instead, and then when you request to speak to a manager, guess what. No manager in sight and no call back either.