Non existent staff, no credit card, no help. Worst service I ever received.

I have no words to describe the poor service from FNB. FNB firstly had the audacity to add a random lady with the same name as mine to my banking profile. thereafter when i reset my entire banking profile, it was a mission to get a credit card. I was waiting over 7 days for a card, and in the process created a new credit card account. Now I just want a working credit card account and I am told to wait another 14 days. the consultants on securechat keep asking and telling me the same thing, they do not help in anyway. I dont even know why you have branches because going into the bank, they refuse to give you a ticket and tell you to use the app instead. I will probably change bank accounts in a few days. Worst part is there is no ownership of FNB's issues. The AI bots and tools are extremely user-unfriendly. I would give this rating as a negative if i could