JUj
Jane Usher janevictoria.usher
1 reviews | Active since Nov 2020
27 Feb 2023, 15:55
Non-existent Service or Assistance
I have been trying to get a ***** incident sorted since it happened on 16 January sorted out and cannot get any response, let alone assistance. The absolute lack of respect that is shown to their clients is disgusting. Why do I pay for private banking when it is non-existent? This is unacceptable service!
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Replies (2)JUj
Jane Usher janevictoria.usher's updateReviewer Update
01 Mar 2023, 06:35I was informed that FNB had responded-however the response was blank! I also received notification that my high priority complaint had been assigned-still no response. I am at my wits end. This is not acceptable at all. I am disgusted at this lack of anything eg service, respect etc
JUj
Jane Usher janevictoria.usher's update01 Mar 2023, 06:35
Reviewer Update
I was informed that FNB had responded-however the response was blank! I also received notification that my high priority complaint had been assigned-still no response. I am at my wits end. This is not acceptable at all. I am disgusted at this lack of anything eg service, respect etc
JUj
Jane Usher janevictoria.usher's updateReviewer Update
01 Mar 2023, 12:23I was informed that FNB had responded-however the response was blank! I also received notification that my high priority complaint had been assigned-still no response. I am at my wits end. This is not acceptable at all. I am disgusted at this lack of anything eg service, respect etc
JUj
Jane Usher janevictoria.usher's update01 Mar 2023, 12:23
Reviewer Update
I was informed that FNB had responded-however the response was blank! I also received notification that my high priority complaint had been assigned-still no response. I am at my wits end. This is not acceptable at all. I am disgusted at this lack of anything eg service, respect etc