Non existent service international payment missing

I am a long term client of FNB. They decided to close my foreign currency account with no notice what so ever. I used this account to receive money from abroad while I worked in europe. I had made 2 successful payments using the account mentioned above as reference when making international payment. some how the online banking would by default transfer the monies to my current ed the account and skip the foreign currency account. Then FNB after asking why they had closed the account said it was \dormant\" and there was no activity. I told them there is a third payment been made using this account number which now has been closed. Now I have to believe my money is floating around in FNB even after I enquired and asked where my money is and to this day have not had a reply from FOREX! I have had confirmation from the UK bank (who service is much better) that FNB have received the funds. the funds were released by the UK bank on the 5 of Feb and no word from FNB as to where my money is. They have asked if I would like the account to be reopened? I mean really? why would I want account to be reopened Im only waiting for few thousands of rands! sad part is I have had to resort to hello "